Peel Health Campus celebrates WA Health Excellence Award win

An incredible team effort improving how patients move through Peel Health Campus (PHC) has been recognised at the 2026 WA Health Excellence Awards.

The Emergency Access Reform Project took home the Excellence in Safety and Quality award, recognising the work happening right across PHC to improve patient flow and help patients receive the right care, in the right place, at the right time.

The project began in response to growing demand on the Emergency Department and increasing pressure on patient flow, alongside significant change following the hospital’s transition to South Metropolitan Health Service.

Instead of looking for one solution, teams from across the hospital worked together to find new and better ways to support patients throughout their entire journey.

This included strengthening hospital-wide capacity and escalation processes, establishing the Nurse Specials Unit to care for patients with higher needs on inpatient wards, and using the Transit Lounge to support earlier discharge and free up beds sooner.

Inpatient teams embraced electronic journey boards to identify barriers to discharge earlier, while the Emergency Department redesigned services to help patients receive assessment and treatment sooner.

Allied Health and the Frailty Assessment Support Team also introduced earlier frailty assessment and discharge planning, while Patient Support Services and Webster Day Surgery adapted how they worked during periods of high demand to help keep patients moving safely through the hospital.

The changes have delivered some fantastic results. Ambulance ramping reduced by 80 per cent, despite a 12 per cent increase in ambulance arrivals, while electronic transfer of care improved from 59 to 78 per cent.

Category 3 patients are also being seen sooner, with the average wait reducing from 125 minutes to 98 minutes.

PHC Executive Director Kellie Blyth said the award was a fantastic recognition of the incredible work happening right across the campus.

“What makes this achievement so special is that it was such a collaborative effort, with teams from across the hospital contributing to the project,” said Kellie.

“There has never been one single solution to improving patient flow.

It has taken people across different teams and professions working together, trying new approaches, challenging the way we do things and keeping our patients at the centre of every decision.”

The award is fantastic recognition of how far Peel Health Campus has come since transitioning to the public system and, most importantly, the difference their work is making for patients and their families.

Congratulations to everyone involved in this well-deserved achievement.

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