Consumer engagement is the process where organisations actively work and partner with consumers, carers and the community to design, plan and evaluate health care services.

Engagement occurs at different levels across Peel Health Campus and South Metropolitan Health Service (SMHS) (external site), including:

• engaging with consumers to provide feedback and assist in planning related to a specific unit or service
• seeking consumers and the community participation and input into how services are delivered, evaluated and improved.

'Put it to the People' engagement platform

SMHS values hearing the diverse experiences and insights of our patients, families, carers and community.

Our easy-to-use online community engagement platform – Put it to the People – gives our consumers and community a voice in how SMHS delivers health care.

Read more about Put it to the People (external site) or visit the platform now (external site).

Volunteers

Working closely with hospital employees, our volunteers provide a wide range of services to enhance the experiences of our patients and visitors. Read about volunteer opportunities across our hospitals.

Community Board of Advice

You may be interested in supporting our services by volunteering as a consumer representative. Through our Community Board of Advice, consumers, carer and community members provide support and advice to our hospitals to improve the hospital experience for patients, their families, and carers.